Q. What is the minimum order quantity (MOQ)?

A. Dancing Queen Dress is a wholesale-only company. A minimum order quantity is required per style or per order. MOQ may vary by category. Please contact our sales team for specific details.

Q. Can individual (retail) customers place orders?

A. No. Dancing Queen Dress operates on a wholesale-only basis. Only registered businesses such as boutiques, dress retailers, and event wear stores are eligible to purchase.

Q. Do I need to register as a buyer before placing my first order?

A. Yes. New buyers are required to provide a valid Business License or Resale Certificate to verify business status before an account is created.

Q. Can I order a single dress in one size, or do I need to order a size run?

A. Most wholesale vendors in our industry require a size run (e.g., sizes 2–16 or XS–XL) per style. Please check individual product listings or contact us to confirm size run requirements.

Q. Can I mix styles or colors within a minimum order?

A. In many cases, yes. Mixed style or color orders may be available depending on the product line. Contact our team to confirm which collections allow mixed assortments.

Q. How do I get wholesale pricing?

A. Wholesale pricing is available to approved business accounts. Once your business credentials are verified, you will have access to our full wholesale price list.

Q. What payment methods do you accept?

A. We accept major payment methods including credit cards, wire transfer, and other forms commonly used in the wholesale apparel industry. Contact us at [email protected] for payment details.

Q. Do you offer Net 30 or credit terms?

A. Credit terms may be available for established accounts with a proven payment history. New accounts are typically required to pay in full at the time of order.

Q. Are prices subject to change?

A. Yes. Prices may change based on season, fabric costs, or collection updates. We recommend confirming pricing at the time of each order.

Q. Do you offer any discounts for large volume orders?

A. Volume discounts may be available depending on order size and product category. Please reach out to our sales team to discuss pricing for large orders.

Q. Where are you located and do you ship nationwide?

A. We are located at 1129 San Julian St #C, Los Angeles, CA 90015. We ship to retailers and boutiques across the United States and internationally.

Q. How long does it take to process and ship an order?

A. Processing times vary depending on inventory availability and order size. In-stock items are typically processed within a few business days. Custom or special orders may take longer.

Q. Do you offer international shipping?

A. Yes, international shipping is available. Shipping rates, duties, and customs fees will vary by destination country. Please contact us for a shipping quote.

Q. Can I pick up my order in person at your Los Angeles location?

A. Yes. Will-call or local pickup may be arranged at our Los Angeles warehouse. Please contact us in advance to schedule a pickup appointment.

Q. What shipping carriers do you use?

A. We work with major shipping carriers. The carrier used will depend on order size, weight, and destination. Contact our team for specifics.

Q. Do you offer expedited or rush shipping?

A. Yes, expedited shipping options may be available at an additional cost. Please contact us as soon as possible if you need rush delivery, as availability depends on current inventory and carrier schedules.

Q. How are orders packaged to prevent damage during shipping?

A. Dresses are carefully packed in protective garment bags or tissue-wrapped packaging to minimize wrinkles and damage during transit.

Q. Who is responsible for customs duties on international orders?

A. The buyer is responsible for any customs duties, taxes, or import fees imposed by their country. We recommend checking your local import regulations before placing an international order.

Q. Can I use my own shipping account or freight forwarder?

A. Yes, in many cases we can accommodate shipments through your preferred carrier account or freight forwarder. Please provide your account details at the time of order.

Q. Do you ship to Puerto Rico, Hawaii, or Alaska?

A. Yes, we ship to all US territories including Puerto Rico, Hawaii, and Alaska, though shipping rates and transit times may differ from the continental US.

Q. What happens if my shipment is lost or damaged in transit?

A. Please contact us immediately if your shipment is lost or arrives damaged. We will work with the carrier to file a claim and find the best resolution for your order.

Q. Can I track my order after it has shipped?

A. Yes. Once your order ships, you will receive a tracking number so you can monitor the status of your delivery.

Q. Is insurance included on shipped orders?

A. Shipping insurance options may be available depending on the carrier and order value. Please ask about insurance at the time of order placement.

Q. What categories of dresses do you carry?

A. We carry a wide range of special occasion dresses including Prom, Homecoming, Wedding, Bridesmaid, Quinceanera, Mother of the Bride, Mini Quince, and Accessories.

Q. Do you release new collections seasonally?

A. Yes. New styles are introduced seasonally to reflect current fashion trends for prom season, wedding season, and holiday events. We recommend checking in regularly or subscribing to updates.

Q. What size ranges are available?

A. Our dresses are available in a wide range of sizes, including standard sizes and plus sizes, depending on the style. Size availability varies by design and collection.

Q. Do you offer plus-size options?

A. Yes, many of our styles are available in plus sizes. Please check the individual product listing or contact us to confirm plus-size availability for specific styles.

Q. Are fabric and color swatches available?

A. Swatch availability varies by collection. Please contact our team to inquire about swatches for specific styles before placing a large order.

Q. What is your return policy?

A. As a wholesale supplier, all sales are generally considered final. Returns or exchanges may be considered on a case-by-case basis for defective merchandise. Please review our return policy or contact us within the allowable timeframe after receiving your order.

Q. What should I do if I receive a defective or incorrect item?

A. Please contact us immediately at [email protected] or call 213-747-2869 with photos and your order details. We will work to resolve the issue as quickly as possible.

Q. Can I cancel or modify an order after it has been placed?

A. Order cancellations or modifications may be possible if the order has not yet been processed. Please contact us as soon as possible if you need to make changes.

Q. How do I initiate a return for a defective item?

A. Contact us within the allowable return window at [email protected] with your order number, photos of the defective item, and a description of the issue. Our team will guide you through the process.

Q. Are there any items that are non-returnable?

A. Custom orders, sale items, and heavily discounted merchandise are typically final sale and non-returnable. Please review our return policy for a complete list of non-returnable items.

Q. Do you provide return shipping labels?

A. Return shipping costs and label arrangements depend on the reason for the return. Please contact us to discuss your specific situation.

Q. How long does it take to process a refund?

A. Once a return is approved and received, refunds are typically processed within 5–10 business days, depending on your payment method.

Q. Can I exchange a style for a different size after receiving my order?

A. Exchanges for size discrepancies caused by a picking error on our end will be accommodated. Exchanges due to buyer error are handled on a case-by-case basis.

Q. What are your business hours?

A. Our office is open Monday through Friday, 8:30 AM – 5:00 PM (Pacific Time). We are closed on weekends and major US holidays.

Q. How can I contact Dancing Queen Dress?

A. You can reach us through the following channels:

📞 Phone: 213-747-2869
💬 WhatsApp: 213-516-1590 or 213-505-8611
📧 Email: [email protected]
📍 Address: 1129 San Julian St #C, Los Angeles, CA 90015

Q. Do you have a showroom where I can view samples in person?

A. Yes, our Los Angeles location serves as a showroom for wholesale buyers. We recommend contacting us in advance to schedule a visit during business hours (Mon–Fri, 8:30 AM – 5:00 PM PT) so our team can assist you properly.

Q. What is the best way to get a quick response from your team?

A. For the fastest response, we recommend reaching out via WhatsApp or phone during business hours. Email inquiries are typically responded to within 1 business day.

Q. What documents do I need to open a wholesale account?

A. To open a wholesale account, you will typically need a valid Business License, Resale Certificate (Seller’s Permit), and basic business contact information. Requirements may vary by state.

Q. How long does it take to get approved as a wholesale buyer?

A. Account approval is usually processed within 1–2 business days once all required documents have been submitted. Our team will notify you by email once your account is active.

Q. Can I shop online once my account is approved?

A. Yes. Approved wholesale accounts can browse and place orders through our website at dancingqueendress.com or by contacting our sales team directly.

Q. Is there an annual fee to maintain a wholesale account?

A. There is no annual membership fee to maintain your wholesale account with Dancing Queen Dress.

Q. Can I have multiple users under one wholesale account?

A. Yes, multiple users within the same business can be linked to a single wholesale account. Please contact us to set up additional users.

Q. What if my business information changes after I register?

A. Please notify us promptly at [email protected] if your business name, address, or contact details change so we can keep your account up to date.

Q. Can an international business open a wholesale account?

A. Yes, we welcome international wholesale buyers. Additional documentation may be required for international account verification. Please contact us for details.

Q. What if my wholesale account has been inactive for a long time?

A. Inactive accounts may need to be reactivated. Please contact our team and we will help you get your account back in good standing.

Q. When should I place orders for Prom season?

A. Prom season typically peaks between February and May. We recommend placing your prom dress orders as early as October or November to ensure availability of popular styles and sizes.

Q. When is the best time to order for Quinceanera season?

A. Quinceanera celebrations happen year-round, but ordering 3–6 months in advance is strongly recommended, especially for custom or specialty styles, to allow adequate production and shipping time.

Q. When should I stock up for Homecoming season?

A. Homecoming season generally falls in September and October. We recommend placing Homecoming orders by July or August to secure your preferred styles.

Q. Do you have a holiday or cocktail dress collection?

A. Yes, we carry styles suitable for holiday parties and cocktail events. These collections are typically available in the fall. Contact us for the latest seasonal offerings.

Q. How do I stay updated on new arrivals and seasonal collections?

A. You can follow us on social media, sign up for our newsletter, or contact your sales representative to receive updates on new collections and seasonal arrivals.

Q. Do you offer trend forecasting or style guidance for buyers?

A. Our sales team is knowledgeable about current trends in the special occasion dress market and can provide guidance on which styles are performing well each season.

Q. Are there certain styles that sell out quickly?

A. Yes, popular prom and quinceanera styles tend to sell out fast, especially in peak sizes. We recommend ordering early and not waiting until the last minute.

Q. What materials are most commonly used in your dresses?

A. Our dresses are crafted from a variety of premium fabrics including tulle, satin, chiffon, lace, sequin fabric, and velvet, depending on the style and collection.

Q. Are your dresses true to size?

A. Sizing can vary by style and designer. We always recommend referring to the size chart provided for each specific dress and, when possible, ordering a size run to accommodate different body types.

Q. Do your dresses come with care instructions?

A. Yes, most dresses include care labels with washing and handling instructions. We recommend dry cleaning for heavily embellished or structured gowns.

Q. Are the dresses in your catalog available immediately, or are some made to order?

A. Most styles in our catalog are available from in-stock inventory. Some specialty or custom styles may be made to order with longer lead times.

Q. Do you carry dresses with pockets?

A. Select styles do feature pockets. Please check individual product descriptions or contact us to request styles with this feature.

Q. Are your wedding dresses suitable for civil ceremonies as well as traditional weddings?

A. Yes, our wedding collection includes a variety of styles ranging from simple and elegant to traditional ballgown silhouettes, suitable for all types of ceremonies.

Q. Do you carry matching accessories for your dress collections?

A. Yes, we carry a selection of accessories including tiaras, gloves, jewelry, and other complementary items to complete your customers’ looks.

Q. Are your Quinceanera dresses available with matching doll dresses?

A. Yes, some of our Quinceanera styles are available with matching mini doll dresses or Mini Quince gowns. Please inquire about specific styles.

Q. Do you offer dresses with detachable skirts or convertible styles?

A. Convertible and multi-wear styles may be available in select collections. Contact our team to find out which current styles offer this feature.

Q. What is the typical dress length for your prom gowns?

A. Our prom gowns are primarily floor-length, though we also carry tea-length and short cocktail styles depending on current trends and the collection.

Q. How do I place an order on your website?

A. Visit dancingqueendress.com, log in to your approved wholesale account, browse our collections, and add items to your cart. If you need assistance, our team is available by phone or WhatsApp during business hours.

Q. Can I save a wishlist or favorites on your website?

A. Wishlist or saved favorites functionality may be available on our website. Please log in to your account to explore these features.

Q. What should I do if I forget my account password?

A. Use the “Forgot Password” function on the login page, or contact us at [email protected] and we will assist you in resetting your credentials.

Q. Is your website secure for online payments?

A. Yes, our website uses industry-standard SSL encryption to protect your payment and personal information during online transactions.

Q. Can I place an order by phone or WhatsApp instead of online?

A. Yes, orders can also be placed by contacting us directly at 213-747-2869 or via WhatsApp at 213-516-1590 or 213-505-8611 during business hours.

Q. Are all products on the website currently in stock?

A. We strive to keep our website inventory up to date, but stock levels can change quickly. We recommend confirming availability with our team before placing a large order.

Q. Do you offer complete Quinceanera packages including court dresses?

A. Yes, we carry full Quinceanera collections that may include the main gown, court dresses, and Mini Quince matching styles. Contact us for complete package options.

Q. Can Bridesmaid dresses be ordered in the same color across different styles?

A. Yes, many of our bridesmaid styles are available in a coordinated color palette, allowing for mixed styles in the same color for a cohesive bridal party look.

Q. Do you carry flower girl dresses?

A. Select styles within our bridal and special occasion collections may be suitable for flower girls. Contact us for recommendations based on your needs.

Q. Are Mother of the Bride dresses available in petite or tall lengths?

A. Length options may vary by style. Please contact us to inquire about specific length modifications or styles suited for petite or tall customers.

Q. Do your wedding dresses include veils or accessories?

A. Wedding dresses are sold separately from accessories. However, we do carry a selection of veils, headpieces, and bridal accessories that can be ordered alongside the gown.